CareFirst Niva
CNE is an innovative vision of Centralised Data-Driven integrated platform for Web and Mobiles to manage all the health records with security layers. Easy to download, share and customise for quick sharing.
CNE (Centralised Network for EHR) is mobile and web unified platform developed for patients to share their health records including clinical history, medical care, diagnostic results, genetics, patient demographics, and lifestyles and health outcomes with providers worldwide very easily and securely (by FHIR and HIPAA guidelines) on very few clicks.
This Platform resolved most of issue related with data or health records sharing, it is reduced pain of carrying physical copies of records, x-rays files, prescriptions and so on…
CNE (Centralised Network for EHR) platform is specially build / developed for patients to give them smooth, hustle free and easy user experience to perform health records sharing activity, As patients cannot carry their health records always with them. Those are very big and have lots of things to carry like case papers, X-rays films or paper and reports, Prescriptions. Which makes it uncomfortable to carry many manual and physical records and to overcome the pain point mentioned above.
By using CNE Niva app user can share their health records with any doctor any time around the globe. No need to carry physical copies of health records. Less chances of misplace or damage physical copies of health records. This app is for all patients those who wants to share their health records
Clinicians /Hospital’s patient health record management & analysis was huge task across the US Healthcare market.
Also, there were multiple players in market who were developing EHR Databases. Inspite of EHR Data standardisation, sharing and managing data between different EHR platforms was still a key problem.
We started with tackling that same problem, by creating our own centralised cross platform database, to handle different operations on data from different sources. This Idea helped us creating wholesome database to fulfil Patients, Doctors, Hospital’s and Payer requirements related to medical data sharing over different devices (web/mobile).
To Build a multi device supported, integrated platform to capture & share health records with doctors. Create a Scalable, android & iOS native assistance application for healthcare market. Creating a common EHR platform which can be integrated with other FIGmd products. Which will eventually add more value to the data.
We initiated and conducted design sprint to add UI UX efforts in very beginning of the product development cycle for maximum control and excellent experience
Connecting the dots of Service offerings to User needs.
1
Discussion on/for understanding of current processes.
2
Product Goles and its short & long term plans
3
Understanding current requirements and thought process for CNE.
4
Documented the ideal customer portrait and customer journey
Combining different services to create one User Friendly product, to solve core problems.
Patient is there in one city and is in a critical situation, and the doctor is asking for a health record for treatment.
Doctors need to see the diagnostic report for a similar case of some other patient and he does not have a report.
Sensitive data(HIV or cancer patients data) sharing without leak.
Task Analysis
After having multiple interviews with different Clinicians and patients associated with our organisation we used following pointers to observe and finalise user tasks
Our users’ goals and what they are trying to achieve
The steps that our users currently take in order to achieve their goals (very helpful to see how they follow instructions or have devised ways to work around problems in current practices!)
The personal, social and cultural experiences that users bring to the tasks The influence of the physical environment on the users while attempting to meet a EHR sharing goal
All the gathered task information and its flow charts can be seen in followed section.
Environmental Profile
We understood the Users’ works environment & it’s possible relation on user’s task performance. Environmental Profile helped us understand Environmental Stress and its direct impact on user performance, errors & health record documentation. It helped us choose better UI to improve performance as per the environments.
Clinician Profile - Clinicians are found using our app mostly in their practice environment. The workplace has very comfortable and appropriate environment for application usage. Unless they are handling some other important work/case.
Patient Profile - While conducting the research we realised that the probability of patient being in stress/panic is more than usual. Also Lighting conditions are better if patient is using application in consultation room. On other hand we found many possibilities, where patient can be in random or panic situations when they need to share EHR with doctors. These situations are considered while designing component’s sizes and colours to improve visibility inside application and easiness of use.
User Profile
Finding users: As a part of product thinking, we have to consider who our users are, where they are and what they currently do — so that we can create a strategy that allows us to find them appropriately.
Nature of the Activity: Is the activity task-based? This allows us to focus on what tasks a user is trying to achieve. We can also look at where they may come up against problems carrying out said task.
Enabling users: When enabling our users to interact with a product, we need to consider why they are doing the things they are doing, what their goals and context are, as well as how they go about doing it.
Type of User Groups
Individual Patient
Minor Patient
Dependant person
Individual
Dependant
Minor
User Matrix
Individual User
Dependant User
Individual User
Name
Age
Gender
Location
Occupation
Education
Household Size
Insured
James Ryan
28
Male
Brooklyn, NY, US
IT Engineer
IT Graduate
5
Yes
Natali Miller
58
Female
San Jose, CA, US
Receptionist
Arts Graduate
3
No
Noah Murphy
48
Female
Ausn, TX, US
Bank Manager
Commerce Graduate
4
Yes
Key Goals
Find new ways to reduce stress and anxiety.
Improved technology in healthcare to make it Easy and Fast
Get access to affordable healthcare.
Stable and reliable lifestyle for her family.
Stay out of waiting room.
See a doctor at her convenience.
Have a medical visit fit her schedule and not the other way around.
Preventive care for her children
Key Blockers
Delayed admission of patient in hospital.
Patient details and documentation while admission.
Keeping track of prescriptions and reports.
Expensive and unaffordable traditional methods.
Affordable healthcare is not easily accessible.
Raising her child and disabled spouse alone
No time to visit the doctor as no day off.
Long doctor visit and medical forms documentation.
Has trouble using complex apps
Sign Up / Registraon
User need to sing up/
Register, manually or using
Authentication login/signup
Complete User profile
Auto filled second basic
Find health records
Find health records by
I. Insurance policy
by completing security questions
Share health records
doctors belonging to
different hospitals/clinics
Information Architecture (IA)
The information architecture (IA) was not part of the on-screen user interface (UI) — rather, IA helped reforming UI in huge way. Looking at the waste data captured & analysed from our Different products, we chose open card sorting to define Information Architecture which led us to strong navigational structure catering to the capabilities of each bucket.
This Navigation helped users find information, related functionality and encourage them to take desirable actions. Also, separated components include global navigation, local navigation, utility navigation, breadcrumbs, filters, facets, related links, footers, fat footers, and so on.
We discovered our journey from a service to a well-developed product. Making the best with enormous data & its application across the health care system.
CNE is the patient data gathering & analysis platform for Multi facility practices, single facility clinicians, and registries too.
We derived pain points and goals from user journey, we began making sketches to create the UI of the web and mobile app. Taking inspiration from other consultation platforms like Practo and mFine, We also created a simpler page to help users find it easier to manage their health records. I tried several different solutions to these problems, and iterated till we achieve the most effective and simple solution.
For Web
For Mobile
For Mobile
For Web
Font : Roboto
Category : San serif
Classification : Neo-grotesque
almost before we knew it, we had left the ground.
ALMOST BEFORE WE KNEW IT, WE HAD LEFTTHE GROUND.
0123456789~!@#$%^&*()_+=-`[]\\\\\\\\\\\\\\\\;’,./{}:”?
For Mobile
Font : Roboto
Category : San serif
Classification : Neo-grotesque
almost before we knew it, we had left the ground.
ALMOST BEFORE WE KNEW IT, WE HAD LEFTTHE GROUND.
0123456789~!@#$%^&*()_+=-`[]\\\\\\\\\\\\\\\\;’,./{}:”?
We then used the paper sketches to create mock-ups of different screens in Adobe XD. Below you can see visual design of the key screens we designed in order to improve usability of the app according to the major pain points. We followed the existing branding and design of the NIVA Web app and tried using fresh and more approachable colour for Niva Mobile app, also tried to keep solutions as simple and effective as possible to align with the business goals.
For Web
For Mobile
After creating wireframes and choosing a style, we did internal usability testing between team, And stared for high fidelity design. We made a prototype of the project and asked respondents to do tasks in order to test it with them. We picked realistic scenarios to engage the respondents in reaching their goals with the app. Using all the information we had, we designed tasks for users to complete.
Documented and restructured the language for user’s understanding. And conducted tests with different users, internal and externals!
We used different tools to analyse the user experience and the problems users came across (with the help of tools such as morae). It helped extensively to capture heat maps and user’s behaviour and patters.
Feedback -
1. Securely sharing of sensitive data (SAMSHA) as per FHIR and HIPAA guidelines on CNE Niva perform
2. Patient can send data to any doctor without hesitation at any point of time.