CareFirst Niva(CNE)
CNE : Platform for patients to share health records
An innovative vision of Centralised Component-Driven Platform to manage all the health records with access layers. Easy to configure & modularise.
CareFirst Niva(CNE)
An innovative vision of Centralised Component-Driven Platform to manage all the health records with access layers. Easy to configure & modularise.
CNE is platform developed for patients to share their health records including clinical history, medical care, diagnostic results, genetics, patient demographics, and lifestyles and health outcomes with providers throughout globe very easily and securely on very few clicks.
This Platform resolved most of issue related with data or health records sharing, it is reduced pain of carrying physical copies of records, x-rays files, prescriptions and so on…
CNE is platform specially build / developed for patients to give them smooth, hustle free and user experience to perform health records sharing activity as patients cannot carry their health records always with them. Those are very big and have lots of things to carry like case papers, X-rays films or paper and reports, Prescriptions. Which makes it uncomfortable to carry many manual and physical records and to overcome the pain point mentioned above.
By using this app user can share their health records with any doctor any time around the globe. No need to carry physical copies of health records. Less chances of misplace or damage physical copies of health records. This app is for all patients those who wants to share their health records
Clinicians /Hospital’s patient health record management & measured analysis can be applied to the bigger health care system across the US.
At first, we started with the basic requirements to help with the usability and information architecture to the first steps towards digitalisation. A common platform to use for data capturing, analysing, and sharing. Customise the system as per the patients requirements and if needed handling it on their behalf.
Customer requirements were untapped and also rapidly growing and wanted to have a well-documented process to help Patients to share their health records with any doctor throughout the globe.
Build a cohesive platform to capture & share health records with doctors, which gives seamless, hustle-free, user-friendly experience to patients for sharing health records. Scalable, Hybrid assistance to patients
Connecting Service offerings to User needs
Digitise health records sharing processes and Combining key
services to build a uniform platform to cater specific needs
- Focus Group workshop
- Stakeholders, BA Team, UX team
1
Discussed the product’s current status
2
Captured long term and short term plans and goals for the
3
Understood the thinking process that led to CNE current requirements
4
Documented the ideal customer portrait and customer journey
Service Trying to be a user friendly product
Patient is there in one city and is in a critical situation, and the doctor is asking for a health record for treatment
Doctors need to see the diagnostic report for a similar case of some other patient and he does not have a report.
Sensitive data(aids or cancer patients data) sharing without leak.
Task Analysis
We built a matrix for user flow against the all type of users, which helped us examine task performance hierarchy for each user type
Environmental Profile
Understanding of the Users’ works environment & it’s possible relation on task performance. Environmental Profile helped us understand Stress Level and its direct impact on performance error & health record documentation. It helped us choose better UI to improve performance as per the environments.
User Profile
Task profile matrix & understanding of use in his own environment led us to build strong User profile which helped us cover all the user possible flow age, Education, Expertise in the task performance, Expectations from the App
Type of User Groups
Individual Patient
Minor Patient
Dependant person
Individual
Dependant
Individual
User Matrix
Individual User
Dependant User
Individual User
Name
Age
Gender
Location
Occupation
Education
Household Size
Insured
James Ryan
28
Male
Brooklyn, NY, US
IT Engineer
IT Graduate
5
Yes
Natali Miller
58
Female
San Jose, CA, US
Receptionist
Arts Graduate
3
No
Noah Murphy
48
Female
Ausn, TX, US
Bank Manager
Commerce Graduate
4
Yes
Key Goals
Find new ways to reduce stress and anxiety.
Healthcare to function the same way his tech does: easy and fast.
Get access to affordable healthcare.
Stable and reliable lifestyle for her family.
Stay out of waiting room
see a doctor at her convenience.
Have a medical visit fit her schedule and not the other way around.
Preventive care for her children
Key Blockers
Filling out form at hospital or clinic.
Has trouble to keep track of all prescriptions.
Needs after hours access to health care
Tradition healthcare is expensive & Can’t afford to go to hospital.
The most affordable the clinic is about 1.5 to 2 hrs away.
Raising her child and disabled spouse alone
No time to visit the doctor as no day off.
Long doctor visit and medical forms.
Has trouble using apps on smartphones
Sign Up / Registration
user need to sing up/
Register, manually or using
Google/ Facebook
authentication login/signup
Complete User profile
Auto filled second basic
Detailed already filled
Find health records
Find health records by
I. Insurance policy
II. Hospitals Visits
by completing security questions
Share health records
share health records with
doctors belonging to
different hospitals/clinics
Information Architecture
The information architecture (IA) is not part of the on-screen user interface (UI) — rather, IA informs UI.
Looking at the waste data captured & analyzed for Pegasus, we chose open card strong to define Information Architecture which led us to a strong navigational structure catering to the capabilities of each bucket.
This Navigation helped users find information, related functionality, and encourage them to take desirable actions. Also, separated components include global navigation, local navigation, utility navigation, breadcrumbs, filters, facets, related links, footers, fat footers, and so on.
Discover our journey from a service to a well-developed product. Making the best with enormous data & its application across the health care system.
CNE is the patient data gathering & analysis platform for Mul facility practices, single facility clinicians, and registries too.
With derived pain points and goals from the user journey, we began making sketches to create the UI of the app. Taking inspiration from other online consultation platforms like Practo and mFine, I also created a simpler page to help users find it easier to manage their health records. I tried several different solutions to these problems and iterated until we achieve the most effective and simple solution.
With derived pain points and goals from the user journey, we began making sketches to create the UI of the app. Taking inspiration from other online consultation platforms like Practo and mFine, I also created a simpler page to help users find it easier to manage their health records. I tried several different solutions to these problems and iterated until we achieve the most effective and simple solution. We then used the paper sketches to create mock-ups of different screens in Adobe XD. Below you can see the visual design of the key screens we designed in order to improve the usability of the app according to the major pain points. We followed the existing branding and design of the NIVA app and tried to keep solutions as simple and effective as possible to align with the business goals.
Before finishing the detailed design we analyzed how users will respond to the application, with the help basic analytical tool integrated system. Because our proposed features were meant to solve most of the problems and needs of the user. We conducted a concept test rather than and usability study.
Our goal was to see if the user could complete a set of tasks as quickly as possible. And gauge interest in features and functionality.
We didn't stop here; we also circulated user surveys to get actual feedback on applicaon to improve the usability of application.
Feedback
1. Secure data sharing of sensitive data advantage to perform
2. Patient can send data to any doctor without hesitation at any point in me.