Pegasus
Pegasus 2.0 has a new feature, 'My Account' that serves as a centralized account management interface for participating entities. This helps administrative users to manage their end-to-end participation requirements such as edit organization’s demographic, contact, and TIN information; add, edit, and delete clinicians, locations, and users; and create new practices/organizations by administrative users who manage multiple practices/organizations.
Pegasus also has another new features which include a new registration & sign-up portal for onboarding, my Account for administrative tasks, smart service desk integration for seamless integration of Service Desk, RPC/SPINE/File Distributor enhancements to increase efficiency of EMR extraction, and Janus enhancements for optimized operations.
My Account
Moreover in My Account, if an organization is a multi-specialty practice, different providers within the same organization can participate in various registries based on their specialty. Administrative users can enroll their organization into multiple registries and centrally manage numerous registry participations with ease. This feature is customizable at the registry level viz. a registry can choose to disable this feature if it does not want FIGmd to offer other registries with different specialties to their practices. Some of the salient features of 'My Account' are that users do have to re-enter their organizational-level information for every new enrollment and users can centrally manage multiple registry participations, renewals, and additions of new clinicians.
Signup Portal
The new Sign-Up portal has a single database for Pegasus, JANUS, registration portal, sign-up portal, and RPC Management HUB unlike the previous version. This offers several advantages such as no manual syncing of data, single point of access for all data, faster & lucid sign-up process, better coordination for Elixir participants, and ability to centrally participate and manage multiple programs.
It offers multi-tenant registration for sign-up and various other features such as capturing new details, and personalizing and customizing the administrative space. There are multiple payment plans for practices, groups, ACOs, etc. Users can customize agreements for practices and groups.
The sign-up process is divided into five major milestones namely, capturing organizational & contact details, feeding clinician information and their location, signing agreements, selecting the preferred mode of data exchange (either FIGmd’s enterprise connectors or manual upload), and selecting subscription plans.
Coordinator’s Persona
Basic Info
Name: Janice Miller
Gender: Female
Age: 34
Marital status: Married
Demographic: Illinois, United States
Education: B.S. in health science with concentration in healthcare management. Certification for Health Administration.
Life Objectives
Wants family to be healthy and fit.
Wants health optimised for all members/patients with best treatment available.
Wants to raise kids that have had the best opportunities.
Create safe and happy environment for everyone.
Relationship with Technology
Very comfortable with computers. Helped my staff learn our new scheduling system a year ago, and it updated my technological skills. We have adopted the EHR system. Which was longer than expectations. 2 Doctors don’t like it yet, but the rest of us are now comfortable with it. We do e-Prescribing and charting.
Devices: Android Smartphone, PC
Browsers: Chrome, FireFox
Experience
Started working with practice as an assistant to practice manager. When the job opened up for larger practice, I applied and I was accepted for the position. We have since merged with the Hospital group. I work at 3 of our 10 offices. My office is in one of our larger primary care practices near the hospital.
Communication Preferences:
Prefer getting emails because it can’t be lost and good for records. Usually recieves 20-25 mails by the time starting the work. Used to prefer calls and returning calls. But due to technological advancements prever emails and other options.
Clinician’s Persona
Basic Info
Name: Sally Ryan
Gender: Female
Age: 38
Marital status: Married
Demographic: Illinois, United States
Education: Post Graduate
Occupation: General Physician
Life Objectives
Wants family to be healthy and fit.
Wants health optimised for all members/patients with best treatment available.
Wants to raise kids that have had the best opportunities.
Create safe and happy environment for everyone.
Relationship with Technology
Devices: iPhone, iPad, MacBook
Browsers: Chrome, Safari
Social Media: Facebook, Instagram, LinkedIn, Pinterest, WhatsApp
Habits
Online shopping
Regular exercise
Catches up with Coworkers
Spending time with Husband and children
Posts regularly on facebook and instagram Mainly related to healthcare
Regularly follows viral posts, particularly health related posts and lifestyle
Challenges
“I feel so busy!”- Sally
Not much time to spend with children due to work schedule.
Trying to stay fit amongst all the responsibilities.
Wants to remain relevant with career juggling different priorities.
Wants to ensure that her kids get the best in everything.
Sign Up Portal
Sign up portal consists of different milestones, which helps admin users to onboard their practices and clinicians on Figmd portal. This Process gradually takes users through different steps to collect data of different elements, such as hospitals, Clinicians, Locations and more. It also helps with setting up initial data related settings and configurations.
Organization is the first milestone. This milestone contains demographic details about your organization, detailed information about your admin and IT departments, and information about the TINs that your organization bills under.
The Technical Survey is the second milestone. This milestone captures information about the data submission method selected by your organization
The three sections of the Technical Survey:
Clinician Details
Clinician Details section captures details of the clinicians associated with the organization. It enables adding new clinicians,edit/delete existing clinician details or mark a clinician as active/inactive. A service request ticket is auto-generated along with an alert message to the user on adding, editing, deleting or making clinicians active/inactive. New clinicians can be added individually or can be imported in bulk by uploading files.
Locations Details
section captures details of the locations associated with the organization. It enables adding new locations,editing/deleting existing location details, or marking a location active/inactive. A service request ticket is auto-generated for the subscribed program and assigned to the program support team along with an alert message to the user, on adding, editing, deleting or making locations active/inactive within a practice.
Agreement is the fourth milestone. It involves signing of the agreement by the authorized signatory to complete the registration process. There are two agreements: Registry Participation , and FIGmd Agreement which are configured as per registry specification. 34Both these agreements involve the practice giving permission to the Registry and FIGmd respectively to view and access practice data.
Important Notes:
E Sign Later
E Sign Now
Clinician Details
Payment is the last milestone of the sign-up process. In this milestone, you can select a plan for the enrolling year and pay for it as per the number of participating clinicians.
My Account
My Account feature is accessible on successful completion of registration. The account summarizes all the administrative details entered during sign-up and gives access to different subscription programs, payment mode, and renew the existing programs.
On the My Account screen appears a section of Organization tile which consists of demographic details of the practice entered during sign-up . The details can be edited using the Manage Button.
Available Programs: Available Programs tile identifies the registries that the clinician has qualified for based on their NPI. The qualified clinician can enroll to these available programs
Users tile allows users to manage information using the Clinician Details It is divided into three sections-
On the User tile, it is mandatory to display the roles for the program for which the user has access to i.e. to which their practice is subscribed.
These informative tiles in my account have been added to allow access to edit and update the respective information shared during the sign up process, using the Manage button present on the respective tile.
We discovered our journey from a service to a well-developed product. Making the best with enormous data & its application across the health care system.
CNE is the patient data gathering & analysis platform for Multi facility practices, single facility clinicians, and registries too.
We derived pain points and goals from user journey, we began making sketches to create the UI of the web and mobile app. Taking inspiration from other consultation platforms like Practo and mFine, We also created a simpler page to help users find it easier to manage their health records. I tried several different solutions to these problems, and iterated till we achieve the most effective and simple solution.
For MyAccount
For Signup
Primary Colors
#4194F2
#17185A
Secondary Colors
#F08A33
#50B109
Other Colors
#757575
#000000 Opacity 38%
#BABABA
#CCCCCC
#E0E2E5
#F3F3F3
#FAF9FD
#FFFFFF
Font : Roboto
Category : San serif
Classification : Neo-grotesque
almost before we knew it, we had left the ground.
ALMOST BEFORE WE KNEW IT, WE HAD LEFTTHE GROUND.
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We then used the paper sketches to create mock-ups of different screens in Adobe XD. Below you can see visual design of the key screens we designed in order to improve usability of the app according to the major pain points. We followed the existing branding and design of the NIVA Web app and tried using fresh and more approachable colour for Niva Mobile app, also tried to keep solutions as simple and effective as possible to align with the business goals.
For MyAccount
For Signup
